Purchase orders – From day of manufacture, all our ingredients are safely stored frozen onsite and have a shelf-life of up to two years. This enables us to release orders promptly to customers. However, should we not have the product you require in stock, or you require a bespoke product; we will do our best to get your order made and dispatched to you as soon as possible.
Product samples – Upon request New Trade Customers are welcome to our free product samples of choice ingredients.
Order sizes – Range from household mini-packs containing a kilogram or wholesale up to a thousand kilograms or more in one dispatch. Bulk orders are transported refrigerated.
Order packaging – We pack your order in the best way possible in bespoke insulated boxes to keep it frozen during overnight transit.
Delivery – Distributed throughout the UK to both trade and home customers. Orders are sent by overnight courier service with a track and trace facility, or by mutual agreement via refrigerated haulier. Alternatively, you can arrange to collect your order directly from our site.
Product storage – To maintain long term shelf life store your ingredients frozen – see frozen expiry date on the product label. To defrost your ingredients ready for use, simply place them in the cold room or fridge. To preserve your defrosted and opened ingredients put them into a sealed container remaining in chilled storage for temporary safe keep.
Conditions of sale
- New Trade Customers will be required to complete an application of business form.
- Customer orders are delivered by courier from Tuesday to Thursday. Same day orders need to be received by midday!
- At the discretion of the company payment for goods may be requested at time of ordering.
- Credit terms for purchase orders are due by 14 days from the date of invoice.
Methods of payment – Payment can be via BACS, debit, or credit card.